Grow you business with Conversational Commerce
Transform conversations to commerce using Interakt
Haptik helps your brand find new customers, drive more sales, amplify engagement, and provide delightful support across popular messaging channels.
Transform WhatsApp into a sales channel by helping customers discover & purchase products here!
- Send product catalogs to customers on WhatsApp as part of campaigns & auto-replies
- Include up to 30 products along with images, descriptions, prices, and more in a single WhatsApp message
- Facilitate the entire order placement & fulfillment process on WhatsApp itself
Manage customer conversations efficiently and improve their experience by creating automated workflows | No complicated flows or path builders required
- Manage customer expectations with OOO, Delayed and Welcome notifications
- Trigger automatic WhatsApp messages when your customer takes an action (or doesn’t!)
- Save time & effort by adding Custom-replies for frequently asked questions
- Manage high volumes of customer conversations efficiently
- Quick to set up and easy to maintain
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Higher average CSAT rating
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Higher agent efficiency
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Increase in abandoned cart recoveries
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Boost in customer engagements
Reach out to your customers with relevant communication to build recall and boost sales
- Setup one-time or recurring campaigns
- Build campaign audiences based on customer attributes & events
- Elevate campaign performance with rich media (images, videos, PDFs, etc.) and interactive message templates like CTAs & Quick Reply buttons
- Send Non-transactional messages (discounts & offers, back-in-stock alerts, & more)
- Monitor campaign performance stats like no. of messages Sent, Delivered, Read & Replied to!
Collaborate with unlimited teammates (agents) to provide superior customer support using a single WhatsApp Business Number
- Reply instantly with quick replies & pre-configured templates
- Enable team collaboration with conversation labels & private notes
- Manage customer expectations with Welcome messages, OOO messages, and delayed response messages
- Track response & resolution times of agents
