fbpx

Google Business Messages

Grow you business using Google Business Messaging platform and LiveChat Integration

Transform your business with Google Business Messaging

Ever wondered how companies offer chats in Google’s search results and maps? Google Business Messages system is the answer.

Boost your customer engagement and stay ahead of the competition with our integration of Google Business Messages and LiveChat

Why is choose Google Business?

By offering chat support within Google search results and Maps, you can connect with potential customers during the discovery phase and increase your chances of winning their business.

Our integration allows you to offer chat support on a much bigger scale, giving you the ability to reach more customers and grow your business.

Our integration supports ChatBot and Rich Messages, which lets you mix and match text, images, and buttons inside the chat, making it easy to showcase your products and speed up support.

With a low monthly cost, our integration is a cost-effective way to boost your customer engagement and gain new leads.

Convenience for Customers

Customers can initiate conversations with businesses using messaging, providing a convenient and familiar communication channel. This is particularly useful for quick queries or support needs.

  • Having a presence on Google Business Messages increases the visibility of the business. Customers can easily find and contact the business directly from Google Search or Maps.
  • Businesses can send rich media messages, including images, links, and suggested actions. This allows for a more engaging and informative communication experience.
  • Businesses can use automated responses and chatbots to handle common queries, providing instant information to customers and freeing up human resources for more complex issues.
Unlock Efficiency in Customer Support

Leverage AI Assistant to Optimise Customer Service

  • Quickly resolve client inquiries and give them control by offering self-serve choices for common inquiries and route to super agents for complex resolution.
  • Increase client happiness by providing customized support.
  • Provide clear, succinct, and useful information about the issue.
Maximise Google Maps

Boost your customer engagement and stay ahead of the competition with our integration of Google Business Messages and LiveChat. Our integration allows you to offer chat support within organic Google Search results and Maps, connecting with potential customers during the discovery phase and increasing the chances of them choosing your business.

  • Chat support within Google search results and Maps.
  • Businesses can use automated responses and chatbots to handle common queries, providing instant information to customers on Google Search and Maps.

Users can interact with brands through a range of entry points, such as Google Search, Maps, Ads, and the brand's own channels, with Business Messages, an asynchronous messaging service that offers sophisticated features.

Stellar Customer Service Delivered with CX Engage and Google Business Messaging